Privacy Policy

This Privacy Policy explains how we collect, use, disclose and protect your personal information.

What is Personal Information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. [source]

This may include:

• Full name
• Contact details (email, phone, address)
• Date of birth
• Financial information
• Case-related or legal information
• Sensitive information (e.g. health or family circumstances)

Sensitive information is subject to higher protection requirements under Australian law. [source]

Information We Collect

We may collect personal information when you:

• Contact us via our website, phone or email
• Book a consultation
• Engage our legal services
• Subscribe to updates or newsletters
• Interact with our website (cookies, analytics)

This may include:

• Identification and contact details
• Information about your legal matter
• Billing and payment details
• Website usage data

How We Collect Information

We collect personal information in lawful and fair ways, including:

• Directly from you (forms, calls, emails)
• From third parties (courts, other professionals, referees)
• Through our website (cookies, forms, analytics tools)

We will only collect information that is reasonably necessary for our services. [source]

Purpose of Collection

• Provide legal advice and family law services
• Manage your case and legal matters
• Communicate with you
• Comply with legal and regulatory obligations
• Manage billing and administration
• Improve our website and services

Disclosure of Personal Information

We may disclose your information to:

• Courts and tribunals
• Barristers and legal representatives
• Experts and consultants
• Government authorities where required by law
• IT service providers and professional advisers

We will only disclose information where it is necessary, authorised, or required by law.

Overseas Disclosure

Some of our service providers may be located overseas (e.g. cloud storage or IT systems).

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient complies with Australian privacy laws. 

Data Security

We take reasonable steps to protect your personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access, modification or disclosure

These steps may include:

• Secure digital systems
• Access controls
• Confidentiality obligations
• Staff training

Access and Correction

You have the right to:

• Request access to your personal information
• Request corrections if the information is inaccurate

We will respond within a reasonable timeframe and may require identity verification.

Cookies and Website Tracking

• Improve user experience
• Analyse website traffic
• Enhance services

You can control cookies through your browser settings.

Direct Marketing

• You have consented, or
• It is otherwise permitted by law

You can opt out at any time via unsubscribe options or by contacting us.

Complaints

If you believe your privacy has been breached, you may contact us using the details below.

We will investigate and respond promptly.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Contact Us

CopperTree Family Law – Divorce Lawyers, Central Coast

• Head Office: 23 / 90 – 96 The Entrance Road, Erina and Central Coast, NSW, 2250
• Phone: (02) 4369 6838
• Email: enquiries@coppertreefamilylaw.com.au